Terms of Service

Overview

Use of SociGuard must comply with applicable laws and platform usage guidelines.

Customers are responsible for account security, team access controls, and lawful use of monitored data sources.

Service-specific agreements may apply for enterprise plans, including SLA and support scope.

Platform Usage Terms

• X (Twitter), Reddit, YouTube, RSS / News, and Website URL are processed from publicly available or customer-provided sources; customers must have a lawful basis to monitor selected queries and entities.
• Instagram, Facebook, LinkedIn, TikTok, and Google Reviews require authorized account connection; customers must only connect assets they own, administer, or are explicitly authorized to manage.
• Google Play Store and Apple App Store require customer-provided application identifiers and credentials; customers must only configure apps they own or are explicitly authorized to manage.
• Customers are responsible for obtaining any required internal, customer, or partner approvals before connecting social and review accounts.
• SociGuard must not be used to scrape private data, bypass platform restrictions, or violate third-party terms, intellectual property, privacy, or consumer-protection laws.
• Automated alerts and AI analyses are decision-support outputs and do not replace legal, compliance, or professional judgment.

Platform Authorization & Consent Requirements

To activate monitoring safely and lawfully, customers must complete and maintain valid approvals for every connected platform.

• X (Twitter): Monitoring is limited to publicly available data, and customers must have a documented lawful basis for tracking selected queries, brands, or accounts.
• Reddit: Monitoring uses publicly accessible subreddit and comment content; customers are responsible for lawful query selection and purpose limitation.
• YouTube: Monitoring uses public video and comment data; customers must ensure lawful use and compliance with YouTube API and platform terms.
• RSS / News: Monitoring covers publicly available publisher feeds and links; customers must respect publisher rights and applicable local regulations.
• Instagram: Customers may connect only business assets they own or are authorized to administer, with all required internal and client approvals in place.
• Facebook: Customers may connect only pages they own or are authorized to manage, and are responsible for maintaining valid permissions and approvals.
• LinkedIn: Customers may connect only company pages they are authorized to administer and must ensure corporate consent for monitoring and analysis.
• Website URL: Customers must monitor only domains they own or are explicitly authorized to track, including any third-party content rights obligations.
• TikTok: Customers may connect only accounts they own or are explicitly authorized to manage, with valid OAuth authorization and business approvals.
• Google Reviews: Customers may connect only Google Business Profile assets they own or are authorized to manage under explicit OAuth consent.
• Google Play Store: Customers must provide only authorized app package identifiers and valid service credentials, and must comply with Google Play and local data-protection rules.
• Apple App Store: Customers must provide only authorized app identifiers and use monitoring outputs in compliance with Apple policies and applicable legal obligations.