Gizlilik Politikası

Genel Bakış

SociGuard, bağlı kaynaklardan yalnızca hizmet için gerekli verileri işler.

Aktif Platform Veri İşleme Kapsamı

X (Twitter): Kamuya açık paylaşımlar, profil metaverisi ve etkileşim sinyalleri erken mention tespiti için işlenir.
Reddit: İlgili topluluklardaki kamuya açık gönderi ve yorumlar izlenir.
Google Reviews: Yetkili OAuth bağlantısı olan hesaplardaki yorum ve puanlar analiz edilir.

Platform Yetkilendirme ve Onay Gereksinimleri

İzlemeyi güvenli ve yasal şekilde etkinleştirmek için bağlı her platformda geçerli onay ve yetkilendirme korunmalıdır.

X (Twitter): Monitoring is limited to publicly available data, and customers must have a documented lawful basis for tracking selected queries, brands, or accounts.
Reddit: Monitoring uses publicly accessible subreddit and comment content; customers are responsible for lawful query selection and purpose limitation.
YouTube: Monitoring uses public video and comment data; customers must ensure lawful use and compliance with YouTube API and platform terms.
RSS / News: Monitoring covers publicly available publisher feeds and links; customers must respect publisher rights and applicable local regulations.
Instagram: Customers may connect only business assets they own or are authorized to administer, with all required internal and client approvals in place.
Facebook: Customers may connect only pages they own or are authorized to manage, and are responsible for maintaining valid permissions and approvals.
LinkedIn: Customers may connect only company pages they are authorized to administer and must ensure corporate consent for monitoring and analysis.
Website URL: Customers must monitor only domains they own or are explicitly authorized to track, including any third-party content rights obligations.
TikTok: Customers may connect only accounts they own or are explicitly authorized to manage, with valid OAuth authorization and business approvals.
Google Reviews: Customers may connect only Google Business Profile assets they own or are authorized to manage under explicit OAuth consent.
Google Play Store: Customers must provide only authorized app package identifiers and valid service credentials, and must comply with Google Play and local data-protection rules.
Apple App Store: Customers must provide only authorized app identifiers and use monitoring outputs in compliance with Apple policies and applicable legal obligations.

Google Kullanıcı Verisi Kullanımı

SociGuard, Google kullanıcı verisine yalnızca OAuth 2.0 ile açık onay sonrası erişir.

Data Accessed:

Google Business Profile account information
Customer reviews and ratings

Data Usage:

To analyze customer reviews using AI-based sentiment analysis
To provide insights, alerts, and reputation monitoring dashboards

Data Sharing:

We do not sell or share Google user data with third parties
Data may be processed by secure infrastructure providers (e.g., cloud hosting) strictly for service delivery

Data Storage & Protection:

Data is stored securely using industry-standard encryption and access controls
Access is restricted to authorized systems only

Data Retention & Deletion:

Data is retained only as long as necessary for service functionality
Users can request deletion of their data at any time by contacting [email protected]

İletişim

Gizlilik, veri koruma veya politika talepleri için iletişim: [email protected].