Política de privacidad

Resumen

SociGuard procesa solo los datos necesarios para monitoreo y alertas.

Alcance activo de procesamiento de datos de plataformas

X (Twitter): se procesan publicaciones públicas y señales de interacción.
Reddit: se monitorean posts y comentarios públicos en comunidades relevantes.
Google Reviews: se analizan reseñas de cuentas autorizadas.

Requisitos de autorización y consentimiento de plataformas

Para habilitar el monitoreo de forma segura y legal, se deben mantener aprobaciones válidas para cada plataforma conectada.

X (Twitter): Monitoring is limited to publicly available data, and customers must have a documented lawful basis for tracking selected queries, brands, or accounts.
Reddit: Monitoring uses publicly accessible subreddit and comment content; customers are responsible for lawful query selection and purpose limitation.
YouTube: Monitoring uses public video and comment data; customers must ensure lawful use and compliance with YouTube API and platform terms.
RSS / News: Monitoring covers publicly available publisher feeds and links; customers must respect publisher rights and applicable local regulations.
Instagram: Customers may connect only business assets they own or are authorized to administer, with all required internal and client approvals in place.
Facebook: Customers may connect only pages they own or are authorized to manage, and are responsible for maintaining valid permissions and approvals.
LinkedIn: Customers may connect only company pages they are authorized to administer and must ensure corporate consent for monitoring and analysis.
Website URL: Customers must monitor only domains they own or are explicitly authorized to track, including any third-party content rights obligations.
TikTok: Customers may connect only accounts they own or are explicitly authorized to manage, with valid OAuth authorization and business approvals.
Google Reviews: Customers may connect only Google Business Profile assets they own or are authorized to manage under explicit OAuth consent.
Google Play Store: Customers must provide only authorized app package identifiers and valid service credentials, and must comply with Google Play and local data-protection rules.
Apple App Store: Customers must provide only authorized app identifiers and use monitoring outputs in compliance with Apple policies and applicable legal obligations.

Uso de datos de usuario de Google

SociGuard accede a datos de Google solo tras autorización explícita por OAuth 2.0.

Data Accessed:

Google Business Profile account information
Customer reviews and ratings

Data Usage:

To analyze customer reviews using AI-based sentiment analysis
To provide insights, alerts, and reputation monitoring dashboards

Data Sharing:

We do not sell or share Google user data with third parties
Data may be processed by secure infrastructure providers (e.g., cloud hosting) strictly for service delivery

Data Storage & Protection:

Data is stored securely using industry-standard encryption and access controls
Access is restricted to authorized systems only

Data Retention & Deletion:

Data is retained only as long as necessary for service functionality
Users can request deletion of their data at any time by contacting [email protected]

Contacto

Para solicitudes de privacidad o protección de datos, contacta a [email protected].